Privacy policy
Draft. A lawyer has not checked this page yet, so it may change.
Who we are
This app is run by [operator name] (ABN [operator ABN]) for Narin. Narin makes and sells your food. We both follow the Australian Privacy Act 1988 and the Australian Privacy Principles.
What we collect when you order
Your name, mobile number and delivery address, your unit number if you have one, and any note for the courier. We do not ask for your email.
Your card details go straight to Stripe, our payment company. They never reach us.
Why we use it
To make and deliver your order, to call or message you about it, and to keep tax records.
Who we share it with
Uber Direct, who deliver your order, get your name, mobile number, address and note. Stripe handles your payment. Google helps you find your address as you type. Some of them work outside Australia: see the next part.
Sending details outside Australia
These companies get some of your details to make the app work. Some of them handle details in other countries. The places marked [to confirm] are still being checked.
Stripe (payments)
Gets: Your card details, the amount and the order number.
Where: Australia and the United States [to confirm]
Google (address search)
Gets: What you type in the address box.
Where: The United States [to confirm]
Google (voice button in Chrome)
Gets: The sound of your voice, only when you use the voice button in Chrome.
Where: The United States [to confirm]
Anthropic (the assistant)
Gets: Your questions to the assistant, with phone numbers, emails, addresses and card numbers taken out.
Where: The United States [to confirm]
Uber Direct (delivery)
Gets: Your name, mobile number, address and note for the courier.
Where: Australia and the United States [to confirm]
Sentry (error reports)
Gets: Reports when something breaks in the app, with personal details taken out. They show the page and the type of browser.
Where: The European Union or the United States [to confirm]
The assistant
Questions you ask the assistant are kept for 30 days so we can check its answers. Phone numbers, emails, addresses and card numbers are taken out before they are kept. Please do not tell the assistant personal details.
The voice button
The voice button uses your browser's own speech service. In Chrome, your voice is sent to Google to turn it into words. We never get the sound.
How long we keep it
Your name, mobile number and address are removed 12 months after your order. The order and its amounts are kept for 5 years, because tax law says we must.
Your rights
You can ask to see, correct or delete your details. If you are not happy with our answer, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
If something goes wrong
If your details are leaked and this could cause you serious harm, we will tell you and the Information Commissioner, as the Notifiable Data Breaches scheme requires.
Contact us
Email [privacy email], or call Narin.